Neurotel Communications Status - Incident history https://status.neurotel.co.za Neurotel Communications Wed, 8 Apr 2026 00:45:00 +0000 Illovo - Fiber Outage - Vendor Issue Type: Incident Duration: 13 hours and 24 minutes Affected Components: Fiber, 5G, LTE Apr 8, 14:09:11 GMT+0 - Resolved - This incident has been resolved. Apr 8, 00:45:00 GMT+0 - Identified - We want to provide you with the latest information from our vendor regarding the outage currently impacting the Illovo area. Their technicians are on-site and working to resolve the issue. **Incident Details:** * **Cause:** Damage caused by the Municipality Water Department. Six cables are currently submerged in water and soil. * **Impacted Routes:** Arbour (Amanzimtoti) and LA Prospection Node. * **Resources Deployed:** The vendor has dispatched 3 teams to the site. ### Current Repair Status The vendor's repair teams are currently undertaking the following work: * **Civil & Fibre Work:** Repairing damaged ducts, floating new cables, and splicing the lines to create new joints. * **Estimated Time of Repair (ETR):**Pending. We are awaiting confirmation from the vendor on when these repairs will be completed. We are closely monitoring our vendor's progress and will pass along further updates as soon as they provide us with a confirmed ETR. We sincerely apologise for the inconvenience and appreciate your patience while the network provider works to restore your connection. Type: Incident

Duration: 13 hours and 24 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>14:09:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>00:45:00</var> GMT+0</small><br><strong>Identified</strong> - We want to provide you with the latest information from our vendor regarding the outage currently impacting the Illovo area. Their technicians are on-site and working to resolve the issue. **Incident Details:** * **Cause:** Damage caused by the Municipality Water Department. Six cables are currently submerged in water and soil. * **Impacted Routes:** Arbour (Amanzimtoti) and LA Prospection Node. * **Resources Deployed:** The vendor has dispatched 3 teams to the site. ### Current Repair Status The vendor's repair teams are currently undertaking the following work: * **Civil & Fibre Work:** Repairing damaged ducts, floating new cables, and splicing the lines to create new joints. * **Estimated Time of Repair (ETR):**Pending. We are awaiting confirmation from the vendor on when these repairs will be completed. We are closely monitoring our vendor's progress and will pass along further updates as soon as they provide us with a confirmed ETR. We sincerely apologise for the inconvenience and appreciate your patience while the network provider works to restore your connection..</p> ]]> Wed, 8 Apr 2026 00:45:00 +0000 https://status.neurotel.co.za/incident/cmnprnkv800m3b6jkc49vno19 https://status.neurotel.co.za/incident/cmnprnkv800m3b6jkc49vno19 Umkomaas - Fibre Type: Incident Duration: 16 hours and 41 minutes Affected Components: Fiber Mar 22, 10:12:19 GMT+0 - Resolved - We have implemented a fix and will continue to monitor for stability. Mar 21, 17:30:58 GMT+0 - Identified - Good Day Please note that we have identified an issue that is currently causing high latency and reduced download speeds across the Neurotel Network. A fix will be implemented tonight after peak hours to avoid major disruptions. We apologize for any inconvenience caused. Kind Regards The Neurotel Team Type: Incident

Duration: 16 hours and 41 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>10:12:19</var> GMT+0</small><br><strong>Resolved</strong> - We have implemented a fix and will continue to monitor for stability..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>17:30:58</var> GMT+0</small><br><strong>Identified</strong> - Good Day Please note that we have identified an issue that is currently causing high latency and reduced download speeds across the Neurotel Network. A fix will be implemented tonight after peak hours to avoid major disruptions. We apologize for any inconvenience caused. Kind Regards The Neurotel Team.</p> ]]> Sat, 21 Mar 2026 17:30:58 +0000 https://status.neurotel.co.za/incident/cmn0ltn5a0b8ht3c683k3qwba https://status.neurotel.co.za/incident/cmn0ltn5a0b8ht3c683k3qwba Neurotel Fibre - Umkomaas ⇄ Durban Link Upgrade Type: Maintenance Duration: 10 days Affected Components: Fiber Nov 25, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 25, 23:00:00 GMT+0 - Completed - Maintenance has been completed successfully. We will monitor services over the next 24 hours. Thank you for your patience. The Neurotel Team Nov 25, 19:00:00 GMT+0 - Identified - Dear Customer, To improve capacity and stability, we’ll be provisioning a new backbone link between **Umkomaas and Durban**. During this time, connectivity may be limited or unavailable. | **🗓 Date:** 25 November 2025**⏰ Time:** 21:00 – 01:00 (SAST)**📍 Scope:** Backbone provisioning & routing adjustments**⚡ Impact:** Limited to no connectivity | | -------------------------------------------------------------------------------------------------------------------------------------------------------------- | **What to expect:** * Services may drop and recover during the window * No action required from your side * If connectivity doesn’t restore by 01:15, please restart your router/ONT A final confirmation will be sent once the work is complete. Thank you for your patience and understanding while we enhance the Neurotel network. **Need help?** Email: [support@neurotel.co.za](mailto:support@neurotel.co.za) WhatsApp: +27 66 267 5251 Portal: <https://portal.neurotel.co.za> Type: Maintenance

Duration: 10 days

Affected Components:

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed successfully. We will monitor services over the next 24 hours. Thank you for your patience. The Neurotel Team.</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customer, To improve capacity and stability, we’ll be provisioning a new backbone link between **Umkomaas and Durban**. During this time, connectivity may be limited or unavailable. | **🗓 Date:** 25 November 2025**⏰ Time:** 21:00 – 01:00 (SAST)**📍 Scope:** Backbone provisioning & routing adjustments**⚡ Impact:** Limited to no connectivity | | -------------------------------------------------------------------------------------------------------------------------------------------------------------- | **What to expect:** * Services may drop and recover during the window * No action required from your side * If connectivity doesn’t restore by 01:15, please restart your router/ONT A final confirmation will be sent once the work is complete. Thank you for your patience and understanding while we enhance the Neurotel network. **Need help?** Email: [support@neurotel.co.za](mailto:support@neurotel.co.za) WhatsApp: +27 66 267 5251 Portal: <https://portal.neurotel.co.za>.</p> ]]> Tue, 25 Nov 2025 19:00:00 +0000 https://status.neurotel.co.za/maintenance/cmidbprwi0a2yrvgfw4tceb6p https://status.neurotel.co.za/maintenance/cmidbprwi0a2yrvgfw4tceb6p Umkomaas - Backhaul Issue - Link Africa Type: Incident Duration: 1 hour and 6 minutes Affected Components: Fiber Nov 13, 22:15:00 GMT+0 - Investigating - Please note Link Africa has notified us of an outage affecting KZN South from Arbour Crossing -> Scottburgh. Techs are on site. No ETR yet. We do apologise for the inconvenience caused by this. Nov 13, 23:20:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 6 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>22:15:00</var> GMT+0</small><br><strong>Investigating</strong> - Please note Link Africa has notified us of an outage affecting KZN South from Arbour Crossing -> Scottburgh. Techs are on site. No ETR yet. We do apologise for the inconvenience caused by this..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>23:20:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 13 Nov 2025 22:15:00 +0000 https://status.neurotel.co.za/incident/cmhy0yuuw00ovr1uks9etshaf https://status.neurotel.co.za/incident/cmhy0yuuw00ovr1uks9etshaf Vumatel PPPoE Issues - KwaZulu-Natal Type: Incident Duration: 1 day, 8 hours and 37 minutes Affected Components: Fiber Nov 11, 07:54:44 GMT+0 - Investigating - We are receiving reports of no connectivity on the Vumatel Network. Vumatel Technicians are aware of it and are investigating the root cause. We apologize for any inconvenience caused by this The Neurotel Team Nov 12, 16:31:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 8 hours and 37 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>07:54:44</var> GMT+0</small><br><strong>Investigating</strong> - We are receiving reports of no connectivity on the Vumatel Network. Vumatel Technicians are aware of it and are investigating the root cause. We apologize for any inconvenience caused by this The Neurotel Team.</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>16:31:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 11 Nov 2025 07:54:44 +0000 https://status.neurotel.co.za/incident/cmhu9zvhi03mzkhylu52p8g34 https://status.neurotel.co.za/incident/cmhu9zvhi03mzkhylu52p8g34 Umkomaas - Intermittent Connection issues Type: Incident Duration: 2 days, 9 hours and 55 minutes Affected Components: Fiber Nov 9, 22:01:19 GMT+0 - Resolved - This incident has been resolved. Nov 7, 12:05:55 GMT+0 - Investigating - We are aware and are currently investigating this issue Type: Incident

Duration: 2 days, 9 hours and 55 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>22:01:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:05:55</var> GMT+0</small><br><strong>Investigating</strong> - We are aware and are currently investigating this issue.</p> ]]> Fri, 7 Nov 2025 12:05:55 +0000 https://status.neurotel.co.za/incident/cmhot7hl302uk7zvksd8nzvia https://status.neurotel.co.za/incident/cmhot7hl302uk7zvksd8nzvia