Notice history

Neurotel Fibre - Umkomaas ⇄ Durban Link Upgrade

Completed
November 25, 2025 at 11:00 PM
Completed
November 25, 2025 at 11:00 PM
Maintenance has been completed successfully. We will monitor services over the next 24 hours.
Thank you for your patience.
The Neurotel Team
In progress
November 25, 2025 at 7:00 PM
In progress
November 25, 2025 at 7:00 PM
Maintenance is now in progress
Planned
November 25, 2025 at 7:00 PM
Planned
November 25, 2025 at 7:00 PM
Dear Customer,
To improve capacity and stability, we’ll be provisioning a new backbone link between Umkomaas and Durban. During this time, connectivity may be limited or unavailable.
🗓 Date: 25 November 2025
⏰ Time: 21:00 – 01:00 (SAST)
📍 Scope: Backbone provisioning & routing adjustments
⚡ Impact: Limited to no connectivity
What to expect:
- Services may drop and recover during the window
- No action required from your side
- If connectivity doesn’t restore by 01:15, please restart your router/ONT
A final confirmation will be sent once the work is complete.
Thank you for your patience and understanding while we enhance the Neurotel network.
Need help?
Email: support@neurotel.co.za
WhatsApp: +27 66 267 5251
Portal: https://portal.neurotel.co.za

Resolved
November 13, 2025 at 11:20 PM
Resolved
November 13, 2025 at 11:20 PM
This incident has been resolved.
Investigating
November 13, 2025 at 10:15 PM
Investigating
November 13, 2025 at 10:15 PM
Please note Link Africa has notified us of an outage affecting KZN South from Arbour Crossing -> Scottburgh. Techs are on site. No ETR yet. We do apologise for the inconvenience caused by this.

Resolved
November 12, 2025 at 4:31 PM
Resolved
November 12, 2025 at 4:31 PM
This incident has been resolved.
Investigating
November 11, 2025 at 7:54 AM
Investigating
November 11, 2025 at 7:54 AM
We are receiving reports of no connectivity on the Vumatel Network. Vumatel Technicians are aware of it and are investigating the root cause.
We apologize for any inconvenience caused by this
The Neurotel Team

Resolved
November 09, 2025 at 10:01 PM
Resolved
November 09, 2025 at 10:01 PM
This incident has been resolved.
Investigating
November 07, 2025 at 12:05 PM
Investigating
November 07, 2025 at 12:05 PM
We are aware and are currently investigating this issue

All systems operational